Privacy Policy

1. Overview

Nav Creatives ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services.

We operate from Mumbai, India. By using our website or booking a discovery call, you consent to the practices described in this policy.

2. What Information We Collect

We collect information you provide directly to us, as well as limited data collected automatically when you visit our website.

Information you provide:

• Booking form data — your name, work email address, what you need help with, budget range, project description, and how you found us (when you submit a discovery call request).
• Guest email addresses — if you add guests to a booking.
• Communications — emails, messages, or other correspondence you send us.
• Newsletter sign-up — your email address if you subscribe to updates.

Information collected automatically:

• Usage data — pages visited, time spent on pages, referring URLs, and browser type (via standard server logs).
• Device information — browser, operating system, and approximate location (country/city level, derived from IP address).
• Timezone — auto-detected from your browser to pre-fill the booking form for your convenience.

We do not collect payment card details directly. All payments are processed by secure third-party providers (Stripe, Wise).

3. How We Use Your Information

We use the information we collect to:

• Respond to and schedule your discovery call or project inquiry.
• Deliver the creative services you have engaged us for.
• Send project-related updates, invoices, and deliverables.
• Send our newsletter or creative insights (only with your explicit consent, and you may unsubscribe at any time).
• Improve and maintain our website and services.
• Comply with legal obligations.

We will never use your personal information to send unsolicited marketing from third parties, or sell your data to any third party.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers — we use trusted third-party tools to operate our business (e.g., Formspree for form submissions, Google for email and calendar). These providers only process data on our behalf and under strict confidentiality obligations.
• Legal requirements — if required to do so by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, client data may be transferred with appropriate notice to you.

5. Formspree (Booking Form Submissions)

Our booking form uses Formspree (formspree.io) to process and deliver your inquiry to us. When you submit the form, your data is transmitted to Formspree's servers and forwarded to our email inbox.

Formspree may store your submission data temporarily to facilitate delivery and spam filtering. Their handling of your data is governed by the Formspree Privacy Policy.

We do not store your booking form submissions in any database on our end beyond our email inbox.

6. Cookies & Tracking

Our website uses minimal cookies strictly necessary for the site to function. We do not use advertising or tracking cookies.

Specifically, we may use:

• Session cookies — temporary cookies that expire when you close your browser, used to maintain site state.
• Google Fonts — our site loads fonts from Google's servers, which may set a cookie or log your IP address as part of their service. Refer to Google's Privacy Policy for details.

You can control cookies through your browser settings. Disabling cookies will not affect your ability to view our content.

7. Data Retention

We retain your personal information only as long as necessary to provide you with our services and to comply with legal obligations:

• Inquiry and booking data — retained for up to 3 years after the last communication, to support potential future engagements and for accounting purposes.
• Active project data — retained for the duration of the project plus 2 years after completion.
• Newsletter subscribers — retained until you unsubscribe.
• Website logs — automatically deleted after 90 days.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data ("right to be forgotten"), subject to legal retention requirements.
• Objection — object to the processing of your data for direct marketing at any time.
• Portability — request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at navneetstatics@gmail.com. We will respond within 30 days.

9. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS encryption for all data transmitted to and from our website.
• Using trusted, reputable third-party services that maintain their own security certifications.
• Limiting access to personal data to only those who need it to operate the business.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are intended for businesses and marketing professionals. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will post the updated policy on this page with a revised "Last updated" date.

For material changes, we will notify active clients by email. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact & Grievances

For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us:

• Email: navneetstatics@gmail.com
• Phone: +91 87263 60363
• Studio: Mumbai, Maharashtra, India
• Hours: Monday–Friday, 10am–7pm IST

We will acknowledge your request within 3 business days and aim to resolve it within 30 days.